Yes, becoming a sponsor begins with a humanitarian impulse to help people in difficulty. But from the start, the partnership between the sponsoring group and the refugee family should be a respectful one between equals.
In the early weeks, the refugee family will probably need a lot of help as everything will be new and strange to them. But that doesn’t mean you are their servants, constantly at their beck and call. There should be boundaries.
And that works the other way: you need to give the family space, to allow them to work things out for themselves. The point is to help the family build a new, independent life in your community, not for them to be dependent on you.