It is vital that all family and group members know how to make a complaint or raise a concern about the behaviour of a volunteer. You should clearly explain how they can make a complaint, and to whom, and what steps will be taken in such an event.

This should be reiterated several times to the family – they will be taking in a lot of information in their first weeks in the UK, and it’s likely they will forget some details.

Download a Template Complaints Policy

Download an Example Complaints Process

Donwload an Example Complaints Form

Resources sourced from: Home Office Application Guidance, pg. 10 - 15.