The Practicalities


Within the first six weeks, you will need to support the family with the following tasks (this is in no particular order):

  • Sign a tenancy agreement
  • Receive Biometric Residence Permits
  • Register for benefits
  • Register for GP, and attend appointment
  • Register for dentist, and attend appointment
  • Attend appointment at opticians
  • Register children in school
  • Register and attend 8 hours of ESOL per week
  • Navigate public transport system
  • Navigate local area – e.g. shops, supermarket, pharmacy, parks, etc

Download an example Timeline here


You should also set time to have the following conversations with the family:

  • Complaints and Safeguarding Policies and Procedures
  • Your code of conduct
  • Important points of UK Law and Customs, that may be different to home country (e.g. use of seatbelts, leaving children at home alone, physical punishment, bribing, etc.)
  • How to contact emergency services
  • How to use household appliances and security (e.g. use of white goods, how to lock doors, etc.)
  • Understanding and managing finances (we recommend, with the family’s permission, that you provide fortnightly budgeting sessions)
  • Agree together how and when you will communicate with and visit the family

See Reset's Guide to Managing Expectations  and Handling Difficult Conversations


Over the following year, you will be expected to offer the following support:

  • Help the family feel welcome and supported, and to flourish in their new community
  • Access 8-hours of English Language lessons per week
  • Receive appropriate benefits payments
  • Define and follow a Personal Integration Plan
  • Help with finding employment
  • Safeguarding
  • Provide interpretation for key appointments
  • Signpost useful services and organisations as necessary (e.g. social groups, support networks, mental health services, conversation clubs, etc)
  • If their house is only available for two years, to discuss options and support their smooth transition