Complaints at Sponsor Refugees
Complaints at Sponsor Refugees
At Sponsor Refugees, we are committed to providing a positive, supportive, and respectful experience for all of our community members. We understand that, from time to time, things may not go as expected. If you have a concern or feel dissatisfied with any part of your experience, we want to hear from you. Complaints are an important way for us to improve, and we take every complaint seriously.
Our Commitment to Addressing Complaints
We recognize that people may feel hesitant to raise concerns, but we want to ensure that you feel comfortable doing so. We are here to listen to your feedback and take appropriate action to resolve issues. Our aim is to address complaints fairly, promptly, and in a way that is respectful of everyone involved.
How to Submit a Complaint
If you have a complaint or concern, there are several ways you can report it. We want to make sure that you have multiple options to choose from, so you can use the method that is easiest and most comfortable for you.
- Email: The simplest way to submit a complaint is via email;
Laura Griffiths
Assistant Director, Head of Sponsor Refugees
laura.griffiths@citizensuk.org
Lizzie Gutfreund-Walmsley
Director of Communications and External Affairs
lizzie.walmsley@citizensuk.org
We will acknowledge receipt of your complaint and aim to resolve it as quickly as possible.
2. Phone: If you would prefer to speak to someone, you can contact Lizzie by phone on 07949 732951
3. In Person: For those who are more comfortable discussing concerns face-to-face, we offer in-person meetings at our office or designated community centers. You can arrange an appointment at a time that works for you.